Manufacturing OEMs

Service contracts for industrial OEMs
deserve industrial-grade intelligence.

Generic SaaS tools don't understand production line criticality, PM schedules, technician certifications, or downtime cost per hour. SLAIQ was built from the ground up for industrial service operations — where a missed SLA shuts a production line.

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€340k
Average annual penalty exposure eliminated per manufacturing service portfolio
99.2%
PM completion rate after implementing SLAIQ obligation tracking
18%
Reduction in unplanned production downtime for SLAIQ customers
23%
Average contract margin improvement after repricing identified loss-makers

The challenges industrial service teams face every day

SLAIQ is purpose-built to solve them — not work around them.

Production line downtime costs €10k–€50k per hour

When a critical machine fails, your P1 SLA clock starts immediately. Missing a 2-hour response window doesn't just trigger a penalty — it triggers customer escalations, production delays, and reputational damage. SLAIQ monitors every open ticket against every contracted SLA in real time.

Live countdown timers Predictive breach scoring Automatic senior tech dispatch

Preventive maintenance visits missed without tracking

Your contracts specify quarterly PM visits for 200+ pieces of equipment across 40+ customer sites. Tracking this in spreadsheets means visits slip, contracts are breached, and customers escalate. SLAIQ's obligation engine tracks every PM window automatically.

PM schedule dashboard Site-level obligation tracking Auto-alerts for overdue visits

Spare parts delays triggering SLA breaches

A technician arrives on site but the part is on a 3-day lead time. The SLA clock doesn't stop. SLAIQ surfaces spare-part risk during breach prevention scoring so your team can identify workarounds before the SLA expires.

Breach risk scoring Spare part lead time integration Escalation workflows

Service contracts losing money invisibly

1 in 4 manufacturing service contracts operates below target margin. Labour overruns, excessive travel, parts drain, and penalty credits compound quietly. SLAIQ shows you the per-contract P&L and exactly what to reprice at renewal.

Per-contract margin Labour/parts/travel tracking Repricing recommendations

Built for industrial service operations

Features that matter to OEM service teams — not generic SaaS checkboxes.

PM obligation scheduling and tracking
Downtime cost per hour per customer site
Technician certification tracking (ISO, OEM-specific)
Machine category and criticality classification
Spare parts lead time integration
Production shift awareness for scheduling
Warranty vs paid support differentiation
Asset coverage mapping per contract
Multi-site portfolio management
Real-time SLA countdown per ticket
Automatic breach prevention escalation
ERP integration (SAP, Oracle, NetSuite)
"We manage 1,400 pieces of equipment across 28 customer plants. SLAIQ tracks every PM obligation, every SLA countdown, every contract penalty clause. We went from reactive fire-fighting to a proactive service operation."

Klaus Weber

VP Service Operations · Koenig & Bauer Group

Integrates with your existing industrial IT stack

Connect SLAIQ to your ERP and field service management tools in minutes.

SAP PM
Oracle Field Service
ServiceNow
Dynamics 365
Salesforce
Jira Service Management

Stop discovering problems in the rearview mirror

Join hundreds of enterprise service teams who turned contract chaos into operational clarity.

Start free trial — no card neededTalk to an expert

Avg onboarding time: 12 minutes · Typical ROI: 6–8× in year one