Catch SLA breaches before
they trigger penalties.
SLAIQ monitors every open ticket against every contracted SLA — in real time. Predictive risk scoring, live countdown timers, and automatic escalation mean your team acts before the clock runs out, not after.
Companies discover SLA failures too late.
A P1 ticket opens at 09:00. The 2-hour SLA expires at 11:00. No one notices until 14:00 — when the customer calls, the penalty clause is already triggered, and the finance team is processing a €25,000 service credit. This happens every week at enterprise service organisations worldwide.
Average delay before SLA breach is detected in organisations without real-time monitoring
SLA breaches could have been prevented with 30-minute advance warning and automatic escalation
More penalty exposure in organisations using spreadsheets vs a live SLA monitoring platform
Everything you need to protect every SLA
Live countdown timers
Every open ticket shows a real-time countdown to SLA breach — down to the minute. Colour-coded: green → amber → red → breached. No spreadsheet updates required.
Predictive breach risk scoring
SLAIQ scores every ticket 0–100 for breach risk based on: time remaining, queue depth, technician workload, historical resolution speed, customer tier, and penalty exposure.
Automatic escalation
When a ticket hits a configured risk threshold, SLAIQ fires your workflow — notify the manager via Slack, create an escalation alert, dispatch a senior technician.
Multi-channel alerts
Breach risk alerts delivered where your team works: in-app, email, Slack, Microsoft Teams. Alert severity scales with risk level — critical breaches wake people up.
SLA compliance reporting
Monthly compliance rates by customer, tier, region, and contract. Export to PDF for QBRs. Drill down to individual ticket-level SLA misses with root-cause context.
Penalty exposure tracking
See exactly how much is at risk in real time. Which tickets, if breached, trigger which penalty clauses — pulled directly from the extracted contract terms.
The breach risk model
SLAIQ's risk score (0–100) combines six weighted signals to give your team a single, actionable number for every open ticket. Scores update continuously as conditions change.
See the breach prevention engineConnect your ticketing system in minutes
SLAIQ syncs tickets bidirectionally with every major ITSM platform. Your team keeps using their existing tools — SLAIQ adds the SLA intelligence layer on top.
"In Q1 alone, SLAIQ prevented 14 SLA breaches that would have triggered penalty payments totalling €340,000. The breach prevention dashboard paid for itself in the first month."
Sarah Johansson
VP Service Operations · Nexus Managed Services
Stop discovering problems in the rearview mirror
Join hundreds of enterprise service teams who turned contract chaos into operational clarity.
Avg onboarding time: 12 minutes · Typical ROI: 6–8× in year one