Automate every SLA escalation.
Without writing code.
SLAIQ Workflow Automation lets your operations team build IF/THEN rules that fire automatically when SLAs breach, renewals approach, or margins erode. Notify Slack, send emails, create tasks, escalate tickets — all without touching a developer.
8 triggers. Every event that matters.
Configure workflows to fire on any operational event in your contract portfolio.
TICKET_CREATED
Fire when a new support ticket is opened — useful for PLATINUM customer routing
SLA_AT_RISK
Fire when a ticket breach risk score exceeds your threshold (e.g. > 75)
SLA_BREACHED
Fire the moment a response or resolution SLA is missed
RENEWAL_UPCOMING
Fire at 30, 60, or 90 days before contract renewal date
CONTRACT_EXPIRING
Fire when a contract is within your configured notice period window
MARGIN_THRESHOLD
Fire when contract gross margin drops below your profitability target
OBLIGATION_DUE
Fire when a preventive maintenance or reporting obligation is approaching
MANUAL
Trigger any workflow instantly from the dashboard for ad-hoc use cases
7 actions. Every channel your team uses.
Email notification
Send a formatted email to any recipient with context from the triggering event.
Slack message
Post to any Slack channel via webhook. Rich formatting with contract details.
Teams notification
Send to Microsoft Teams channels. Formatted message cards with action buttons.
Create alert
Generate an in-app SLAIQ alert — visible on the Alerts page with full context.
Create task
Assign a task to a team member with due date, priority, and contract context.
Escalate
Mark ticket as CRITICAL priority and create an escalation alert simultaneously.
Webhook
POST to any external URL with full event payload. Integrate with any system.
Real workflows your team will use on day one
PLATINUM Customer P1 Escalation
Condition: Customer tier = PLATINUM AND Risk score > 80
Renewal At Risk — CSM Alert
Condition: Renewal probability < 65%
Penalty Clause Triggered
Condition: Contract has penalty structure AND Breach type = RESOLUTION
Every workflow execution is logged and auditable
Every workflow run — trigger, conditions evaluated, actions taken, outcome — is recorded in the SLAIQ audit log with timestamp and actor. Webhook deliveries show response codes. Failed actions are retried automatically. Full SOC 2 compliant audit trail.
"We set up 6 workflows in an afternoon. Now our Slack channel gets an automatic alert every time a PLATINUM customer ticket is at risk of breaching. Our engineers act immediately. We haven't paid a penalty in 4 months."
David Chen
Head of Service Delivery · Optimum Managed IT
Stop discovering problems in the rearview mirror
Join hundreds of enterprise service teams who turned contract chaos into operational clarity.
Avg onboarding time: 12 minutes · Typical ROI: 6–8× in year one