Know which contracts will churn
90 days before the deadline.
SLAIQ's AI renewal engine scores every contract for churn risk, tracks notice deadlines, identifies upsell opportunities, and sends escalating alerts — so your team always acts with enough time to win the renewal.
Renewals should be proactive. They're almost always reactive.
A contract expires in 45 days. Nobody noticed the 90-day notice clause was three weeks ago. The account manager starts a rushed proposal. The customer has already been talking to a competitor for two months. This is how service businesses lose millions in ARR — not through bad service, but through broken visibility.
of service contracts that churn had a renewal probability below 60% — six months before expiry
average lead time organisations have when they start renewal conversations — far too late to renegotiate effectively
average ARR lost annually to preventable churn in mid-market service operations businesses
The 6-factor renewal probability model
SLAIQ's model is built from service operations data — not generic CRM scoring. Each factor is weighted based on empirical churn correlation.
SLA compliance history
Customers with poor SLA performance churn 3.4× more often
Penalty incidents triggered
Each penalty incident reduces renewal probability by 12%
Contract gross margin
Low-margin contracts are more likely to face pricing disputes
Support tier & ARR
PLATINUM customers renew at 96% — BRONZE at 68%
Days to renewal deadline
Risk accelerates nonlinearly inside 60 days
Contract value trend
Contracts growing YoY renew at 2.1× the rate of flat/declining
The complete renewal intelligence suite
AI renewal probability scoring
Every contract gets a renewal probability score (0–100%) updated weekly. 6-factor weighted model trained on service operations renewal data. Accounts below 70% automatically flagged.
30 / 60 / 90 / 180 day pipeline
See your entire renewal pipeline segmented by urgency. Total ARR at risk. Weighted expected value. Notice deadlines. All in one view your leadership team can act on.
Upsell opportunity detection
SLAIQ identifies accounts with expansion potential — high satisfaction scores, growing ticket volume, premium tier candidates. Median upsell identified: 22% ARR increase.
Automated renewal reminders
Configure escalating reminders — 90 days (account manager), 60 days (CSM), 30 days (VP). Email, Slack, Teams. Never miss a notice deadline again.
Quarterly ARR forecast
Weighted renewal forecast by quarter. Scenario modelling — optimistic, base, pessimistic. Board-ready charts with one click export.
Churn risk segmentation
Group accounts by churn risk: Critical (< 50% probability), Watch List (50–70%), On Track (> 70%). Prioritise where your account team spends their time.
The SLAIQ renewal playbook
Automated, configurable, running for every contract in your portfolio without your team lifting a finger.
SLAIQ identifies renewal probability score. Upsell analysis generated.
Account manager receives renewal brief. Churn risk score updated. Proposal template suggested.
CSM escalation. Contract review meeting scheduled. Pricing model for renewal generated.
VP alert. Notice deadline check. If auto-renew: confirm terms. If renegotiating: final push.
Automated compliance check. Written notice confirmation logged. Audit trail created.
"SLAIQ flagged 11 accounts as high churn risk in Q2. Our CSM team contacted all 11. We retained 9 of them. That's €2.3M ARR we would have lost. The AI model is eerily accurate."
Anna Riedl
Head of Account Management · Siemens Smart Infrastructure Services
Stop discovering problems in the rearview mirror
Join hundreds of enterprise service teams who turned contract chaos into operational clarity.
Avg onboarding time: 12 minutes · Typical ROI: 6–8× in year one