Stop losing money on contracts
you don't know are unprofitable.
1 in 5 enterprise service contracts operates at a negative gross margin — and the team managing it has no idea. SLAIQ surfaces margin leakage, quantifies the cost per contract, and tells you exactly how to reprice for the next renewal cycle.
Where the money leaks out
SLAIQ tracks all four primary sources of service contract margin erosion — and shows you exactly which contracts are affected by each.
Labour overrun
Avg 68% of leakageTechnician hours exceed contract estimates. Most common driver — rarely visible without per-contract tracking.
Excessive travel
Avg 14% of leakageTravel costs above 8% of contract revenue signal over-servicing or poor dispatch planning.
Parts drain
Avg 12% of leakageSpare parts and consumables used beyond contract scope. Often not captured in billing.
Penalty payments
Avg 6% of leakageSLA breach credits and liquidated damages paid out. Each penalty reduces contract margin by 3–15%.
Contract-level financial intelligence
Per-contract P&L
Every contract gets a real-time P&L: revenue vs labour, parts, travel, overhead, and penalty payments. Gross margin and net margin. Compared to target.
Margin leakage radar
Visualise your entire portfolio by margin health. Spot the top 20 loss-making contracts instantly. Horizontal bar chart with leakage sources broken down per contract.
Repricing recommendations
SLAIQ calculates the minimum price increase needed to reach your target margin, accounting for contract term, customer tier, and renewal probability. Negotiation-ready data.
Over-servicing detection
Identify contracts where your team is delivering more than the SLA requires — and the customer isn't paying for it. Turn goodwill into billable scope.
Cost-to-serve analysis
Benchmark cost-to-serve by customer tier, region, and contract type. Identify which customer segments are systematically unprofitable and why.
Financial integration
Connect your ERP (SAP, Oracle, NetSuite) or time/billing system via API. Import actuals and compare to contract budgets automatically.
What SLAIQ shows you
Margin Leakage Radar — Top Loss Makers
Commerzbank AG
MSA-2024-0341
-4.2%
Gross margin
€41,200
Annual leakage
Labour overrun (68%)
Primary driver
Henkel AG
SA-2023-0892
-1.8%
Gross margin
€16,100
Annual leakage
Penalty payments (44%)
Primary driver
Evonik Industries
MSA-2024-0156
4.1%
Gross margin
€8,400
Annual leakage
Travel excess (38%)
Primary driver
"We discovered 12 contracts operating at negative margin — some for over 3 years. SLAIQ showed us exactly why and what to charge at renewal. We recovered €1.2M in annual gross margin within two renewal cycles."
Ralf Steinberg
CFO · Bilfinger Industrial Services
Stop discovering problems in the rearview mirror
Join hundreds of enterprise service teams who turned contract chaos into operational clarity.
Avg onboarding time: 12 minutes · Typical ROI: 6–8× in year one