Manage SLAs for 200+ IT customers.
Miss zero. Breach nothing.
SLAIQ is the SLA intelligence layer for managed IT service providers. Real-time breach prevention, automated compliance reporting, and AI-powered renewal intelligence — built for the complexity of multi-customer managed service operations.
The managed IT SLA challenge — solved
P1 SLA breaches trigger €5k–€50k penalty clauses
In managed IT, a missed P1 response window isn't just a service failure — it's a contractual liability. Your engineers might not notice a P1 ticket opened at 3am until 7am. SLAIQ monitors every ticket, every moment, and escalates automatically before the breach window closes.
You manage SLAs for 200+ customers simultaneously
Each customer has different response times, different uptime guarantees, different penalty structures. Tracking this in spreadsheets or disparate ticket systems is impossible. SLAIQ creates a unified SLA view across your entire managed service portfolio.
Proving SLA compliance takes days to prepare
Your customers want monthly SLA reports, QBR decks, and compliance certificates. Preparing these manually takes your service managers 2–3 days per quarter. SLAIQ generates compliance reports on demand — formatted, accurate, and ready for executive meetings.
Renewals lost because SLA history is scattered
When renewal negotiations begin, your team can't quickly demonstrate 12 months of consistent SLA delivery. SLAIQ stores every ticket, every SLA result, and every compliance metric — creating an irrefutable renewal case.
Everything a managed IT service provider needs
"We manage 247 managed service customers. Before SLAIQ, SLA reporting took our team 8 days per quarter. Now it takes 20 minutes. We also haven't paid a penalty clause in 6 months — that's €840,000 saved."
Thomas Müller
Managing Director · Optimum Managed IT GmbH
Connects to every ITSM tool your team uses
Bidirectional sync with ServiceNow, Zendesk, and Jira — your team keeps their existing workflow.
Stop discovering problems in the rearview mirror
Join hundreds of enterprise service teams who turned contract chaos into operational clarity.
Avg onboarding time: 12 minutes · Typical ROI: 6–8× in year one